(Halewijn Bulckaen - 20.08.2016)
(1) PROCESSING TIME + COST
I ship globally with POSTNORD.se. International postal services & systems may require to pay additional customs fees or duty taxes to receive your order.
Please note that upon receiving payment, your items will ship within 5-7 business days (Monday-Friday) unless the product listing states otherwise. As a one-person business I do my best to package and ship everything as quickly as possible. Thank you for your patience! Jewellery products will be shipped in a jewellery box + envelope. Single-item graphic product orders will be shipped in cardboard envelopes and multiple-item orders may be shipped in boxes. Recycled packaging may be used for bigger items.
All packages will be classified as 'merchandise.' I will not mark international packages as gifts.
The shipping costs are only estimates and cover the postage of the order and the packaging materials.
(2) POSTAL SERVICE
In an effort to save paper, I will not automatically send you a packing slip with your order. If you do need one, please be sure to send a note to firstname.lastname@example.org and I will be happy to include one.
My goal is for your purchase to reach you in the safest, most efficient, and affordable way possible. All orders ship from Karlskrona, Sweden to the shipping address provided at checkout via POSTNORD.se.
Halewijn Bulckaen is not responsible for packages shipped to the wrong address if the buyer supplied it. It is the buyer’s responsibility to ensure that all shipping information is correct before completing checkout. If you think you have made a mistake and you have not received a shipping notification yet, please let me know (email@example.com) ASAP so I can adjust the package before it gets lost!
Tracking numbers are automatically included with each package. To order goods without tracking number, please get in touch by writing to firstname.lastname@example.org. Please note that a signature may be required to receive packages. If no one is available to sign for your delivery, you may be required to arrange for a redelivery or pick up the parcel from the post office indicated on the notice.
(4) ESTIMATED DELIVERY TIMES
Estimated Delivery Times:
Sweden : 1-3 business days
Europe : 3-10 business days.
Other Countries: 15-40 business days
Before/After Christmas there can to be up to 3 weeks of delays (Nov 15th to Jan 15th).
These delivery times are only estimates! International/non EU mail is affected by many circumstances beyond my control, including - but not limited to - customs delays, long distances, weather and foreign holidays. Please understand that once a package has been shipped, transit and delivery times are beyond my control. Please be patient and understand that international packages may take several weeks to arrive, but are very rarely completely lost. Use the tracking number to keep track of your order by logging in to POSTNORD.se
(5) LOSS + DAMAGES
I cannot be held responsible for the loss or damage of items while in transit. After your item ships, you will receive a confirmation and a tracking number. Your package passes through many hands before arriving on your door step and once I have dropped it off at the post office it is out of my control, but hopefully it reaches you as soon as possible!
Please contact me (email@example.com) if you would like to purchase insurance or a different carrier for your package, I am happy to accommodate to the best of my ability!
(6) INTERNATIONAL ORDERS + CUSTOMS
For international orders (outside of Sweden/EU), please be mindful of your own country's customs regulations, as I cannot and will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws and regulations of your country of residence, you might have to pay additional customs fees or taxes in order to receive your package.